Functional Consultant

Freelancer Opportunity

Job title: Functional Consultant

Job location: Brussels, Belgium

Job duration: 2026-09-28 to 2026-12-31

Job weekly hours: 40 hrs./week

Job language required: English (mandatory) with Dutch/French

Job salary range: 80 to 85 euros an hour

JOB DESCRIPTION

AI Transformation Consultant Conversational Agent in Digital Assistant

 MISSION

Act as the AI transformation lead for the Conversational Agent, ensuring that Digital Assistant Agentic AI capabilities evolve in line with customer needs, operational priorities and the broader Agentic AI strategy. Connect business, AI, IT and operational teams to turn requirements and opportunities into a prioritized roadmap, delivered use cases and measurable impact.

Role at a glance Focus

Conversational AI value and delivery. Current priority on Sales use cases (vs Admin/tech) Scope Digital Assistant, chat and voice

Positioning Business and technical bridge Success Quality, scale and impact on CX, revenues & efficiencies

 Main responsibilities and tasks

1. Conversational Agent strategy & roadmap

• Define the quarterly Conversational Agent roadmap & align with strategic guidance.

• Translate customer and business needs into prioritized AI use cases.

• Maintain the use case backlog and release plan.

2. Delivery coordination & stakeholder management

• Coordinate use case sprint delivery across business, AI, design and sales/operations teams.

• Clarify ownership, dependencies, decisions and next steps.

• Keep stakeholders aligned through workshops and periodic updates.

3. Business analysis, communication & governance

• Structure business requirements, journeys and acceptance criteria.

• Prepare clear milestones, updates and decision materials.

• Track risks, governance topics and operating-model implications.

4. Solution design & industrialization

• Lead design & implementation of the Conversational Agent, its dependencies & use case specifications

• Help shape AI conversational design principles across chat and voice.

• Improve core AI enablers like retrieval, knowledge sources and customer-context usage.

• Plan scalable flow onboarding, new journeys and automation opportunities.

5. Testing, monitoring & performance

• Align with KPIs, define test scenarios and acceptance criteria.

• Coordinate semi-automated validation and recurring quality checks.

• Monitor performance, customer outcomes and business impact.

Key deliverables 

• Quarterly Conversational Agent roadmap and prioritized use case backlog

• Sprint delivery plan with ownership, dependencies and decisions

• Structured business requirements, communication materials and governance checks

• Solution design and industrialization plan for scalable conversational capabilities

• KPI framework, testing approach and recurring performance reporting

Desired profile

• Natural can-do mindset with a proactive approach to driving outcomes, accelerating progress, and ensuring delivery while keeping focus on value creation.

• Solid understanding of conversational AI, GenAI, agentic AI and knowledge retrieval mechanisms.

• Experience with conversational AI across voice and chatbot channels for customer sales domains.

• Comfortable navigating both strategic concepts and practical execution in uncertain and ambiguous environments.

• Strong stakeholder management skills across business, AI, IT and sales/operations.

• Structured, data-driven and action-oriented way of working.

• Excellent facilitation, communication and executive storytelling skills in English and Dutch/French.

• Master’s degree in a relevant field.

• Bonus: experience in telecom.

Apply now and start your journey with Team Possible! We want to get to know you.

After your application, we will verify your profile and get back to you within 3

working days.

If you’re successful, you can expect the following steps:

An initial conversation with our recruiter - Swati Kumari

Interview with the Hiring Manager and the team.

Final decision

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.