JC0016 - Business Owner - Senior

Job Description: Crisis Management Consultant

Job location: Brussels, Belgium

Freelancer opportunity

Role Overview

The Crisis Management Consultant will be responsible for designing, validating, and implementing the

company-wide crisis management process that ensures operational resilience, protects reputation, and

enables rapid recovery from disruptive events. This role will build upon the defined crisis management strategy.

The Crisis Management Consultant will report to the Business Continuity Manager within the Group

Corporate Affairs team at Proximus.

Key Responsibilities

1. Assessment & Analysis

Evaluate existing protocols across activation, response, communication, and post-crisis evaluation stages

Identify potential improvements on the current crisis response structures.

Development

Develop an operational process based on the strategic plan in accordance with the

Proximus way of working.

Establish KPIs and maturity metrics to monitor effectiveness and readiness

Tooling & Process Design

Co-create templates, guidelines, and tooling improvements to support the new strategy.

Align with best practices and ISO22301 and ITIL standards

4. Implementation & Change Management

Work in close collaboration with the Change Management Team to develop awareness campaigns

Define needs, develop content and give training for the different roles in the new process

Required Skills & Competencies

Proven experience in developing and implementing crisis management processes in a large organization, ideally within telecom or another regulated industry

Knowledge of Crisis Management best practices and standards (ISO, ITIL)

Project management skills: used to work with virtual teams, organizing workshops, planning and progress tracking

Good communication, negotiation and presentation skills

Fluent in English and preferably knowledge of French and/or Dutch

Can work autonomously, but is also a good team player

Stress resistant