Service Desk Engineer Medior

Freelancer Opportunity

Job title: Service Desk engineer

Job location: Brussels, Belgium

Job duration: 2026-06-01 to 2026-12-31

Job weekly hours: 40 hrs./week

Job salary range: 55 to 60 euros an hour

Job description:

We are looking for a Service desk profile + Operational support/Local runner in Tubize, Wallonia (Belgium).

Customer: football federation.

Working place: Tubize, from the office 4 days/week, and 1 day from the NXT IT office.

Languages: FR/NL mandatory, EN to be able to communicate.

Seniority: medior service desk engineer (3 - 5 years of experience).

Contract: long-term, to be extended on yearly basis after the initial 6 months.

Must have: technical skills indicated hereunder, soft skills - a must, very proactive solution orientated person with taking a lot of initiatives.

We offer a range of solutions, including:

Datacenter & Cloud: Accelerating digitization by providing robust data center and cloud services.

Digital Workplace: Enhancing productivity and collaboration through digital workplace solutions.

Security & Networking: Ensuring secure and efficient network infrastructure.

IoT (Internet of Things): Leveraging IoT technology for innovative applications.

IT Staffing: Providing skilled IT professionals.

Transformation Services: Assisting companies in their digital transformation journey.

NXT IT is your go-to partner for accelerating digitalization and ensuring efficient IT operations.

We would like to reinforce our Service Desk team in Tubize/Evere with an IT Service Desk Engineer.

The job.

• You provide first-line service desk support to internal customers, assisting them with hardware and software problems face-to-face, or our online ticketing system.

• You provide first-line technical support, answering support queries face-to-face or our online ticketing software;

• You manage first-line hardware repairs.

• You maintain a high degree of customer service for all support queries and adhere to all service management principles.

• You take ownership of user problems and are proactive when dealing with user issues.

• You log and maintain all Tickets on the ticketing logging system.

• You respond to inquiries from clients and help them resolve hardware and/or software problems.

• You support users in the use of IT equipment by providing necessary training and advice.

• You allocate more complex calls to the relevant IT Support member or group.

Your profile:

• You have a strong interest in IT.

• Relevant/previous Service Desk experience is an asset.

• You have an interest in ITIL processes.

• You are committed to quality; you have excellent communication skills and have mastered the skill to remain professional and calm at all times.

• You have experience in using Service Management tooling, knowledge of ServiceNow is a plus.

• You have a strong knowledge of the latest Microsoft-based operating systems (Admin center, Endpoint, Exchange), and you are familiar with Azure.

• You have good knowledge of Windows OS in Intune managed & autopilot mode.

• You have experience in configuring / troubleshooting mobile devices.

• You have a flexible attitude and the ability to perform under pressure.

• You have the ability to work well within a team.

• You are able to easily express yourself in English and Dutch/French.

Apply now and start your journey with Team Possible! We want to get to know you.

After your application, we will verify your profile and get back to you within 3

working days.

If you’re successful, you can expect the following steps:

An initial conversation with our recruiter - Swati Kumari

Interview with the Hiring Manager and the team.

Final decision

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.