Business Service Designer

Freelancer Opportunity!!!

Job title: Business and Service Designer

Job location: Belgium (Hybrid - 2 days/week onsite)

Job duration: 2025-12-01 to 2026-05-31

Job weekly hours: 40 hrs./week

Languages: English + Dutch and/or French

Role description:

We are looking for a Business and Service Designer who can bridge customer insight, business strategy, and service experience design. You will lead discovery and framing work, translating complex business problems and customer needs into high-impact, feasible service concepts.

Key Responsibilities

Lead end-to-end service design tracks across business domains.

Facilitate workshops to align stakeholders around value propositions, service blueprints, and strategic outcomes.

Translate business requirements and customer insights into clear, actionable service flows and experiences.

Map and optimize end-to-end cross-channel service journeys.

Identify systemic challenges and opportunities across business units or functions.

Collaborate with UX, PO, tech, and data teams to ensure services are desirable, viable, and feasible.

Support business case development and MVP definition.

Must-Haves

4+ years in business design, service design, or strategy roles.

Experience with enterprise platforms, B2B services, or public sector ecosystems.

Strong facilitation, systems thinking, and stakeholder engagement skills.

Proficient in Miro/Mural, blueprinting, and service design methodologies.

Apply now and start your journey with Team Possible! We want to get to know you.

After your application, we will verify your profile and get back to you within 3

working days.

If you’re successful, you can expect the following steps:

An initial conversation with our recruiter - Swati Kumari

Interview with the Hiring Manager and the team.

Final decision

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.