Process Manager

Freelancer Opportunity

Job title: Process manager

Job location: Brussels, Belgium

Job duration: 2025-12-01 to 2026-12-31

Job weekly hours: 40 hrs./week

Role Overview:

The End-to-End Process Owner for Order-to-Cash (O2C) is responsible for designing, governing, and continuously improving the full O2C process across the organization and technologies.

O2C following sub-processes:

1. Customer Order Management

Capture customer orders (e.g., mobile plans, broadband services)

Validate customer data and credit checks

Configure products and services (bundles, promotions)

2. Order Fulfillment & Service Provisioning

Provisioning of network services (SIM activation, internet setup)

Coordination with technical teams or third-party vendors

Order tracking and status updates

3. Contract Management

Creation and management of service contracts

Handling renewals, upgrades, and terminations

SLA (Service Level Agreement) tracking

4. Billing & Invoicing

Usage-based billing (voice, data, roaming)

Subscription billing (monthly plans)

One-time charges (installation fees, device purchases)

Invoice generation and delivery

5. Revenue Recognition

Allocation of revenue based on service delivery

Compliance with IFRS 15 or local accounting standards

6. Accounts Receivable

Payment processing (direct debit, credit card, online)

Dunning and collections

Dispute and adjustment handling

7. Customer Care & Dispute Management

Handling billing inquiries and complaints

Service changes and cancellations

Refunds and credits

8. Reporting & Analytics

Revenue and margin analysis

Customer churn and retention metrics

Order cycle time and fulfillment KPIs

This role plays a pivotal part in SAP implementation and transformation projects, ensuring that business requirements are accurately reflected in system design and that the process delivers value across Sales, Finance, Collection and Logistics.

Key Responsibilities:

1. Process Design & Ownership

Define and maintain the global O2C process aligned with SAP best practices

Ensure harmonization and standardization of O2C processes across business units.

Own the process documentation, including process maps, controls, and KPIs.

2. Innovation & Continuous Improvement

Identify opportunities for automation (e.g., e-invoicing, payment matching), digitization, and process simplification.

Monitor SAP innovations (e.g., predictive analytics, AI-driven credit scoring) and assess applicability.

Drive pilot initiatives and proof-of-concepts to test new technologies or process enhancements.

3. Functional Design Board Participation

Represent the O2C domain in the Functional Design Board.

Review and approve functional design proposals, ensuring alignment with business goals and compliance requirements.

Collaborate with IT and SAP consultants to validate feasibility and scalability of proposed solutions.

Consolidate & prioritize requirements in the backlog

4. Cross-Functional Collaboration

Act as the key liaison between Finance (Accounts Receivable, Treasury), Sales, Customer Service, Logistics and IT.

Facilitate workshops to gather business requirements and translate them into system functionalities.

Ensure integration of O2C with upstream (e.g., CRM, order entry) and downstream (e.g., cash application, reporting) processes.

5. Change Management

Lead change impact assessments for O2C-related changes.

Support communication and training efforts to ensure successful adoption of new processes and tools.

Act as a change champion, promoting process discipline and SAP system usage.

6. Data Management

Ensure data quality, consistency, and governance across O2C master and transactional data (e.g., customer master, SO data, billing records).

Collaborate with data management teams to define data standards and cleansing strategies.

Support data migration and validation activities during SAP implementation.

7. Governance & Compliance

Ensure O2C processes comply with internal controls, audit requirements, and external regulations (e.g., VAT, SOX).

Define and monitor KPIs such as DSO (Days Sales Outstanding), billing accuracy, and order fulfillment cycle time.

Support internal and external audits with process documentation and evidence.

8. Process/System implementation

Define & mobilize adequate capacity/resources to execute projects through different phases: design/build/test/Go Live.

Validate proposed designed solution, by checking that all O2C requirements are fulfilled

Sign off Go Live on O2C related solution

Required Skills & Experience:

7+ years of experience in O2C process management, preferably in a multinational environment.

Strong expertise in SAP (S/4HANA preferred), including SD, FI-AR, and integration points.

Experience in large-scale ERP implementations or finance transformation programs.

Excellent stakeholder management and communication skills.

Key interactions:

Stakeholder Role

Finance (AR, Treasury) Ensure accurate billing, collections, and cash application

IT / SAP Team Collaborate on system design, testing, and issue resolution

Sales / Customer Service

Align order management and customer experience with system capabilities

Functional Design Board

Evaluate and approve process and system changes

Change Management Team

Support training, communication, and adoption activities

Innovation / Digital Team

Explore and implement new technologies and process improvements

LANGUAGE: EN + NL or FR

Ready to make a difference?

Apply now and start your journey with Team Possible! We want to get to know you.

After your application, we will verify your profile and get back to you within 3 working days.

If you’re successful, you can expect the following steps:

● an initial conversation with our recruiter - Swati Kumari

● 1st round of interview with HM

● Final round of interview with HM

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.