Service Desk Engineer junior

Role Overview

As a Service Desk Engineer, you will be the first point of contact for IT-related issues and requests.

You will provide technical support to end users, resolve incidents, and ensure smooth operation of IT systems and services.

Your role is essential in maintaining high levels of user satisfaction and operational continuity.

Responsibilities

• Provide first- and second-line support for hardware, software, and network issues

• Log, track, and resolve incidents and service requests using a ticketing system

• Troubleshoot and resolve issues related to Windows, Office 365, VPN, printers, and mobile devices

• Install, configure, and maintain desktops, laptops, and peripherals

• Escalate complex issues to relevant support teams or vendors

• Maintain accurate documentation of incidents, solutions, and procedures

• Support onboarding and offboarding of users, including account setup and access rights

• Ensure compliance with IT policies and security standards

• Contribute to continuous improvement of service desk processes

Requirements

• Degree or certification in IT, Computer Science, or related field

• Minimum 3 years of experience in a service desk or IT support role

• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking

• Experience with ITSM tools (e.g., ServiceNow, Jira, or similar)

• Excellent troubleshooting and communication skills

• Fluent in English, Dutch and French

• Customer-oriented, proactive, and able to work independently