Service Desk Engineer Medior

We are looking for a Service desk profile

Operational support/Local runner in Brussels (Belgium).

Working place: Brussels, (customer tbd and from the office) 5 days/week. No remote work.

Languages: FR/NL mandatory, EN to be able to communicate.

Seniority: Medior service desk engineer (3 - 5 years of experience).

Contract: long-term, to be extended on yearly basis after the initial 6 months.

Must have technical skills indicated hereunder

Soft skills -

A must, very proactive solution orientated person with taking a lot of initiatives.

We offer a range of solutions, including:

Datacenter & Cloud: Accelerating digitization by providing robust data center and cloud services.

Digital Workplace: Enhancing productivity and collaboration through digital workplace solutions.

Security & Networking: Ensuring secure and efficient network infrastructure.

IoT (Internet of Things): Leveraging IoT technology for innovative applications.

IT Staffing: Providing skilled IT professionals.

Transformation Services: Assisting companies in their digital transformation journey. NXT IT is your go-to partner for accelerating digitalization and ensuring efficient IT operations.

We would like to reinforce our Service Desk team in Brussels with an IT Service Desk Engineer.

The job:

• You provide first-line service desk support to internal customers, assisting them with hardware and software problems face-to-face, or our online ticketing system.

• You provide first-line technical support, answering support queries face-to-face or our online ticketing software.

• You manage first-line hardware repairs.

• You maintain a high degree of customer service for all support queries and adhere to all service management principles.

• You take ownership of user problems and are proactive when dealing with user issues.

• You log and maintain all Tickets on the ticketing logging system.

• You respond to inquiries from clients and help them resolve hardware and/or software problems.

• You support users in the use of IT equipment by providing necessary training and advice.

• You allocate more complex calls to the relevant IT Support member or group.

Your profile:

• You have a strong interest in IT.

• Relevant/previous Service Desk experience is an asset.

• You have an interest in ITIL processes.

• You are committed to quality; you have excellent communication skills and have mastered the skill to remain professional and calm at all times.

• You have experience in using Service Management tooling, knowledge of ServiceNow is a plus.

• You have a strong knowledge of the latest Microsoft-based operating systems (Admin center, Endpoint, Exchange) and you are familiar with Azure.

• You have good knowledge of Windows OS in Intune managed & autopilot mode.

• You have experience in configuring / troubleshooting mobile devices.

• You have a flexible attitude and the ability to perform under pressure.

• You have the ability to work well within a team.

• You are able to easily express yourself in English and Dutch/French.