Project Manager - Senior

Senior Project Manager

Location: Hybrid - 2 days at Proximus Office (from those 2 days, at least 1 day from Boreal is a must)

Hours/week: 40 hrs./week

Language: Very good ENG, NL is a plus

Timeline: 2025-11-01 to 2026-05-31

Join Team Possible

We are seeking a highly skilled and motivated ITSM Process Manager/Specialist to join the team. The successful candidate will be responsible for the end-to-end management of IT Service Management (ITSM) processes, ensuring they are up-to-date, efficient, and aligned with industry best practices. This role involves process optimization, adherence monitoring, and continuous improvement to maintain high standards of service delivery.

Your role and mission:

Process Management: Design, maintain and update ITSM processes to reflect changes in the environment, such as new role introductions, process optimizations and tooling solutions.

Adherence Monitoring: Ensure compliance with process flows and KPIs by all process actors and follow up on adherence.

Process Improvement: Continuously improve processes to align with ITIL, SIAM, and audit results

Implementation: Onboard teams of process actors, provide training and explanations, ensure smooth implementation of processes withing the teams

Governance: Identify, lead improvement and run governance on process improvements with

key stakeholders and ensure alignment with other org unities.

Skills and Qualifications:

Hard Skills:

Strong background in engineering with a strong understanding of system thinking and design and the ability to model reliable, sustainable, and robust processes.

Strong analytical skills, with brilliant logic and the ability to visualize solutions and create visual

blueprints of processes.

Process Modelling: Expertise in ITSM process modelling.

Project management: Experience with making things done and coordinating stakeholders

Solid experience in IT

Solid knowledge of ITIL & SIAM is essential, with certification being an advantage.

Strong presentation skills: Ability to create executive summaries and explain complex solutions concisely and with ease, tailored to audiences with diverse backgrounds.

Soft Skills:

Exceptional written and oral communication skills (English)

Excellent skills in managing stakeholders.

Ability to resolve conflicts effectively.

Result driven, able to get things done, proactive and hands on mentality

Apply now and start your journey with Team Possible! We want to get to know you.

After your application, we will verify your profile and get back to you within 3

working days.

If you’re successful, you can expect the following steps:

An initial conversation with our recruiter - Swati Kumari

Interview with the Hiring Manager and the team.

Final decision

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.