Service User Experience Designer

Freelancer Opportunity!!!

Job location: Service User Experience Designer (leaver end of December)

Job location: Belgium (Hybrid - 2 days/week onsite)

Job duration: 2025-12-01 to 2026-05-31

Job weekly hours: 40 hrs./week

Languages: English + Dutch and/or French

Role description

We’re hiring a Service UX Designer to lead the user experience across critical service journeys. This role is ideal for a systems thinker who can go beyond screens and shape how people experience services end-to-end across touchpoints, time, and channels.

Key Responsibilities

Design cross-channel service experiences, from digital interfaces to human interactions.

Collaborate with service designers and researchers to translate service blueprints into detailed UX solutions.

Develop user flows, wireframes, and interaction models that reflect real service conditions.

Facilitate co-design sessions with internal teams and external users.

Design with empathy for edge cases, accessibility, and different user types.

Define UX success metrics and contribute to continuous service improvement.

Must-Haves

4+ years of UX design experience in service environments.

Strong command of Figma, user flow mapping, and accessibility best practices.

Experience designing within complex enterprise or B2B systems.

Familiarity with research synthesis, journey mapping, and UX strategy.

Apply now and start your journey with Team Possible! We want to get to know you.

After your application, we will verify your profile and get back to you within 3

working days.

If you’re successful, you can expect the following steps:

An initial conversation with our recruiter - Swati Kumari

Interview with the Hiring Manager and the team.

Final decision

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.